Shipping policy
Processing and Shipment
For orders containing only in-stock items, we create your shipping label and email your tracking number within 2 business days of ordering. We guarantee handoff to the shipping carrier within 3 business days of ordering.
Business days are Monday through Friday, excluding U.S. holidays.
Creating a shipping label does not mean your package has shipped. Your order is considered shipped when it has been handed to the carrier. Tracking activity may appear after the carrier scans your package.
Preorders
Some products are available for preorder. These items are identified on their product pages, along with an estimated ship date.
Please review that date before purchasing. Orders containing preorder items follow the estimated shipping schedule listed on the product page and do not qualify for our standard two-business-day processing or three-business-day carrier-handoff timeframe.
The estimated ship date is when we expect to hand your order to the carrier—not when it will arrive.
Orders Containing Both In-Stock and Preorder Items
If your order contains both in-stock and preorder items, we will hold the entire order until all items are ready to ship. If your order contains preorders with different estimated ship dates, the latest date applies to the entire order.
To receive in-stock items sooner, please purchase them in a separate order. Shipping charges apply separately to each order and are displayed at checkout.
Shipping Delays
If we cannot ship by the stated deadline, we will email you by that deadline with an updated ship date, or explain why a date is unavailable. You may choose to wait or cancel for a full refund.
Our email will explain how to respond and what happens if you do not respond. We will obtain any consent required for delays or cancel and refund the unshipped order as required by law.
Shipping Destinations and Rates
We ship within the United States and to most international destinations.
Enter your delivery address at checkout to confirm whether we ship to your country and view available shipping options and charges before completing your purchase.
Estimated Delivery Times
- U.S. orders: Delivery typically takes 3–4 business days after carrier handoff.
- International orders: Delivery times vary by destination and shipping service.
These delivery estimates are separate from order processing and preorder waiting periods. Delivery dates are estimates, not guarantees. Carrier delays, holidays, and customs processing may affect arrival times.
Once the carrier receives your package, check your tracking information for the latest estimated delivery date.
International Duties, Taxes, and Fees
Import duties, import taxes, and customs-clearance fees are not collected at checkout or included in our shipping charges. Where applicable, they are charged upon arrival in the destination country and are the customer’s responsibility, except where applicable law requires otherwise.
Before ordering, please contact your local customs authority or review its official guidance to estimate any charges you may need to pay. These amounts vary by country and order.
Tracking and Order Support
We email your tracking number when your shipping label is created.
For orders containing only in-stock items, please contact us if you have not received tracking information within 5 days of placing your order. This support timeframe does not extend our three-business-day shipment commitment.
For orders containing preorder items, refer to the estimated ship date and any email updates. If that date passes without tracking information or an update, please contact us.
If your package has not arrived by the carrier’s estimated delivery date, we can help investigate.
Email support@pumpclothingcompany.com with your name and order number for tracking information or an order update.
Cancellations
You may cancel your order for a full refund before the package is handed to the carrier, even if a shipping label has already been created. See our Return, Refund & Exchange Policy for details.